FAQs

Some of our products come readily assembled and others require assembly. To find out, please refer to the Product Information section in individual product pages. For those that do not come pre-assembled, a step by step guide will be provided to make assembly easy and hassle-free.

We accept the following methods of payment: PayPal. All payments are charged in USD. Please note goods will not be dispatched until full payment has been received by Way2Furn.

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

We're excited to offer a range of financing options through our partnership with Affirm. The application process takes place during checkout.

Unfortunately, we do not have self-collection services available at the moment. Sorry about that!

Yes, we do! We welcome all interior designers, architects, trade professionals or businesses.

We are here to help! You may write to us at http://mailto:service@waytofurn.com  specifying the parts you need and we will be able to assist you! Please note that we cannot guarantee that all parts will be available to purchase. (Please do provide us with images so that we can better identify the parts you require)

Yes, all our products are listed on our website. Do check back from time to time for new arrivals!

Our products are designed in-house and manufactured in China. We conduct rigid factory audits and background checks before working with any external partners to ensure the quality of furniture, and that the conditions of the workers and our partners follow strict regulations set by authorities.

We endeavour to accurately show the finish color and texture as best we can. However, the photos displayed on your monitor or output from your printer may vary depending on your display and output settings. If you need help with selection of the right furniture for your interior (e.g. style, dimensions, color, fabric swatches, etc), please write to us at  http://mailto:service@waytofurn.com  and we'll be happy to help! All photos on our website are taken by professional photographers under lighting conditions typical in a residential home.

As an international brand, we have at heart to ensure that not only our products are safe but also that they comply with all the regulations of the countries in which we operate: they are therefore compliant with United States regulations and safe for you to use.

Thank you for your interest! Unfortunately, we currently do not offer options to customize.

Interesting request! However, we are unable to offer customization in terms of dimensions of any of our products. Sorry about that! If you would like to provide suggestions on how we can improve our products, please contact us via http://mailto:service@waytofurn.com .

We currently deliver to selected areas in the U.S. You may key in your zip code on any product page to check if we deliver to your area. We are coming to other cities very soon! In the meantime, subscribe to our email newsletter or follow us on social media to stay informed about our latest updates.

Currently we do not have showrooms or stores in order to keep costs down for your purchases. You may place an order with us online and select the delivery options available to have it shipped directly to your home.

If your order is shipped via FedEx/UPS, you will not be able to schedule a delivery date or opt for additional delivery service options. You will receive an e-mail with an estimated delivery date and tracking information allowing you to track your shipment. If your order is shipped via one of our specialized third-party furniture carriers, you will be contacted by them to schedule a delivery date and time window. We work closely with all our third-party delivery partners to ensure your delivery is expertly handled. Your furniture will be safely packed and professionally delivered.  You will be notified when your shipment has left the warehouse and, depending on the type of delivery assigned to your order, you will either be provided tracking info or contacted directly by the delivery courier to confirm a scheduled delivery date. Standard Service
We will deliver your item(s) to either the ground floor, lobby or first dry area in your home (such as garage, foyer, etc) or apartment building. Deliveries to any address that require using a lift or staircase will be left at the entrance of the lift or foot of the stairs.
Room of Choice
We will deliver your item(s) to the room of your choice within your home, inclusive of up to two flights of stairs. This service is an additional flat rate of $50. Kindly note, additional stairs beyond two flights are subject to additional fees. This service does not include assembly, rubbish removal or moving of your old or existing furniture.

Before placing an order
Please measure and ensure that your items will fit through doors, staircases and elevators in their packaging before you place your order. This information is available on each individual product page. If our delivery partners are unable to get your furniture into your home, you will be responsible for redelivery fees if you choose the products to be redelivered at a later date, or the return shipping and 20% warehouse restocking fees if the order is cancelled. Upon arrival, our delivery partners will deliver your products based on the selected service options.
On the day of delivery
An authorized consignee over the age of 18 MUST be available at the delivery address during the scheduled delivery time window. In addition, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.

Delivery lead times vary according to stock availability and your delivery location. Simply enter your zip code on any product page for an estimate of when you may expect to receive your item. This estimated delivery date range includes time taken for stock movement from manufacturing locations to our warehouse (this includes factors such as whether an item is made-to-order), and last mile delivery to your door. If there are any unforeseen delays after you’ve placed your order, we will contact you as soon as possible. Want us to hold off your delivery date because your home is not ready? Simply place your order, then reply to your order confirmation email with any special requests. We strive to respond to your request within one business day. If you have further questions about product lead times, pleasehttps://waytofurn.com/pages/contact-us.

If your order is shipped via FedEx/UPS, you will not be contacted to schedule a delivery date. Please track your order online to ensure that you are available to receive the delivery. If your order is shipped via one of our specialized third-party furniture carriers, once they have received your order, you will be contacted with a delivery date and timeframe (typically a 4-hour window) for confirmation.

After your order has left our local warehouse, you will receive an email notification. Depending on the type of delivery assigned to your order, you will either be provided with the tracking information or be contacted to confirm a scheduled delivery date. If you have any concerns about your delivery, please https://waytofurn.com/pages/contact-us.

By default, we dispatch products from our warehouse as soon as they are available to ship. However, we understand that you may sometimes require special arrangements. For such requests, you may reply directly to the order confirmation email and we will respond to your request within two business days.

After a delivery date is scheduled, any rescheduling request needs to be submitted to Way2Furn 3 business days prior to the scheduled delivery date to avoid any rescheduling charges. Any last-minute changes or requests sent in less than 3 business days before your scheduled delivery date will be subject to a re-delivery fee of $100. Business days are defined as M-F and do not include federal holidays.

Please note changes to your delivery address may result in additional shipping fees depending on the location. Do https://waytofurn.com/pages/contact-us no later than any changes 3 business days prior to the scheduled delivery date.

You may unsubscribe from our mailing list by clicking on the Unsubscribe option in the footer section of any of our emails.

If you've forgotten your password, you can select "Forgotten Password" and we'll send you a new one via email. Remember to check your spam folder if you don't see it in your email inbox after a few minutes.

You may apply your voucher code at check-out. Enter the code and select the 'Check' sign to apply.

You may change or cancel your order with no additional charges if you notify us before your shipment is processed. You will receive a reminder in advance that your shipment is ready to be processed, and you will have 24 hours to request changes or cancellation without incurring charges. Once your shipment is processed, any changes or cancellation from thereon will incur a 20% restocking fee. Note: We are unable to accommodate order changes, cancellations and refunds for any item specified as ‘clearance’ or ‘final sale’ or any form of display item.